MEDICARE MEMBERS: PROTECT YOURSELF AGAINST MEDICARE FRAUD AND IDENTIFY THEFT! THE U.S. DEPARTMENT OF HEALTH AND HUMAN SERVICES OFFICE OF INSPECTOR GENERAL IS ALERTING THE PUBLIC ABOUT A FRAUD SCHEME INVOLVING GENETIC TESTING. LEARN HOW TO PROTECT YOURSELF.
Contracting & Certification Instructions
Welcome to Wellcare! We are pleased that you would like the opportunity to sell our MA and MAPD plans. Prior to marketing or selling any Wellcare Medicare products, you MUST follow each step below to ensure accurate completion and efficient processing of your Broker Agreement.
Brokers interested in partnering with Wellcare may contact Broker Support Call Center at 866-822-1339 for further details.
Brokers interested in contracting with a hierarchy level broker or agency need to contact them directly for assistance with receiving an onboarding invitation.
To complete the Wellcare Annual Certification Training and AHIP, please visit our new training platform: Centene Learning Center.
Review our 2023 CLC Training Site Instructions (PDF)
Broker Self-Service Portal
Access our Single Sign-On Portal!
Please reference the Single Sign-On User Guide (PDF)
Within this portal, you will have access to Centene Workbench and CustomPoint. Centene Workbench is our broker portal that allows you to submit inquiries, access your Book of Business, view pending applications, see commission history and statements (if applicable), make changes to your profile, and so much more!
For step by step instructions, see our portal User Guide (PDF)
CustomPoint is our self-service materials tool. It allows you to order state and plan specific enrollment materials as needed! View the CustomPoint User Guide (PDF)
Download the CustomPoint FAQ (PDF)
If you need assistance, please call
Phone: (866) 822-1339
Hours: Monday- Friday 8:00 a.m. – 8:00 p.m., EST