Returning Agent - Contracting & Certification Instructions
Welcome back! We are glad to have you recertify with us to sell our MA and MAPD plans. Prior to marketing or selling any Wellcare Medicare products, you must complete the Certification requirements below to ensure accurate completion and efficient processing of your Agent Agreement.
Step 1: Licensing & National Producer Registration
Visit the State Department of Insurance website(s) to view and complete the requirements on becoming a licensed Agent for the state(s) in which you intend to market and sell Wellcare Medicare Advantage products.
Please note: You must have the required line of authority to proceed.
Step 2: AHIP Fraud Waste & Abuse and Compliance Exam
Complete and pass the Annual AHIP Certification training for the applicable plan year.
- Go to our Certification Site to complete the registration process
- Take the AHIP Fraud Waste & Abuse and Compliance exam and obtain your AHIP Certification of Completion. Please retain a copy for your records.
Note: If you have already completed the AHIP Fraud Waste & Abuse and Compliance certification, you can transmit your training transcript to our Certification Site, which will ensure your AHIP completion is automatically linked.
Step 3: Wellcare Certification Training and Exam
Complete and pass the Wellcare Medicare Advantage Product training for the state(s) in which you intend to market and sell in.
Please note: Be sure to review the training content and attest to all the state(s) in which you would like to contract/market Wellcare products.
- Go to the Certification Site and complete Wellcare Certification Training.
- Use the Certification Site instruction manual (PDF) for information.
Important Note - At the completion of the Wellcare Certification course, you will be able to save the completion certificate to retain for your records.
To receive renewal compensation based upon previous business, Agents must meet all required Training and Certification requirements.
Recontracting with Centene to offer our Wellcare products is simple! Completing the steps below will ensure you are eligible to market and sell our Medicare Advantage products.
Note - If you already have an active contract, currently marketing and/or selling our Medicare Products, you are not required to submit a recontracting request. Follow these steps only if you want to reconsider to market/sell our Medicare Products.
Step 1: Contracting – Agent Recontracting Process
Returning Agents must submit a Recontracting request via the Broker Online Self Service Tool to proceed.
Working with an Upline?
Affiliated Agent – if you are working with an upline or agency firm, please work with their administrator on how to become a contracted Agent/Broker to sell Wellcare products with that Agency.
If you have already created an account, please log in.
Step 2: Ready to Sell Notification
Wellcare will send you an email advising that you are ready to begin marketing and selling Medicare Advantage plans for us for the state(s) listed on the recontracting request as long as all state-level requirements have been satisfied.
You cannot market or sell any Wellcare Medicare products until you receive a confirmation email from Wellcare acknowledging your application submission was successful and completion of both the Fraud Waste & Abuse and Compliance Exam and the Wellcare Certification Training has been received.
Wellcare's self-service Broker Portal provides you with access to a variety of helpful tools and resources. These include access to your Book of Business, Commission Statements, Application and Enrollment Status, and more.
To log in to your account, please visit: Broker Portal Website
Important Note - Your Broker Portal website account access is separate from the online Broker Self Service Tool Account and needs to be accessed separately.
If you need assistance or have any questions with the contracting process, please call Medicare Broker Services at 1-844-202-6811.
Hours: Monday – Friday 9:00 a.m. – 5:00 p.m. (excluding holidays).